Refund Policy
Last updated: July 23, 2026
1. What you buy
TopCut.ai sells prepaid credit packs — one-time purchases, not subscriptions. Credits are spent on AI analysis runs inside the app, at the per-run price shown before you start each run. Credits have no cash value, are not transferable, and never expire.
2. Who processes the payment
Purchases are processed by Stripe and sold through Link, which acts as the merchant of record. Your receipt comes from our payment processor, and applicable sales tax is calculated and remitted automatically at checkout.
3. Refunds on unused packs
If you bought a credit pack and have not spent any credits from it, you can request a full refund within 14 days of purchase — no questions asked. The refund goes back to your original payment method, typically within 5–10 business days of approval.
4. Partially used packs and spent credits
Credits that have been spent on completed runs are not refundable — each run consumes real computing resources at the moment you start it. For partially used packs, we may at our discretion refund the unused portion; contact us and we'll look at it case by case.
5. Failed or faulty runs
Our system is designed never to charge for a failed run or a cached result. If you believe a run charged you and delivered nothing, tell us — if the ledger confirms it, we restore the credits (or refund them, your choice).
6. Duplicate or unauthorized charges
Duplicate charges and charges you did not authorize are refunded in full. If you suspect unauthorized use of your payment method, also contact your card issuer.
7. Free runs
Free runs granted to new verified accounts have no monetary value and are not exchangeable or refundable.
8. How to request a refund
Email support@topcut.ai from the address on your TopCut account, with the receipt or approximate purchase date. We respond within a few business days.
9. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection law of your place of residence.